Frequently Asked Questions
Everything you need to know about your KRYSVINCZI experience.
How long does shipping take?
Standard domestic orders usually arrive within 3-5 business days. International shipping varies by location but typically takes 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like intimate apparel and earrings are final sale.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
KRYSVINCZI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay in select regions.
How should I care for my KRYSVINCZI garments?
To ensure the longevity of your pieces, we recommend following the specific care instructions on the inner label. Generally, we advise washing on a cold, gentle cycle and laying flat to dry to maintain fabric integrity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific destination and local customs regulations.